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Support

Need help with Claro? Browse docs or submit a support request — we reply within two business days.

C

Claro docs

Everything you need to set up, customize, and get the most out of your Claro Shopify theme.

Open Claro docs
F

Feder docs

Everything you need to set up, customize, and get the most out of your Feder Shopify theme.

Open Feder docs

Contact us

Have a question or need technical assistance? Submit a support request and we'll get back to you within two business days.

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Shopify resources

Learn more about managing your Shopify store from Shopify's official documentation.

Shopify Help Center

What's included with your theme

When you purchase a Nodus Works theme from the Shopify Theme Store, you receive:

  • Unlimited updates — all future theme updates at no extra cost
  • Full documentation — guides for setup, settings, and sections
  • Email support — help with theme-related questions and issues
  • Shopify Theme Store quality — reviewed and approved by Shopify

What's not covered

Theme support does not include:

  • Custom code modifications or development work
  • Third-party app configuration or troubleshooting
  • General Shopify admin or store management questions
  • Design or branding services

For custom development work, contact hello@nodusworks.com for a quote.

Before contacting support

To help us assist you faster, please include:

  1. Your store URL (e.g., yourstore.myshopify.com)
  2. Theme name (Claro or Feder)
  3. A description of the issue or question
  4. Screenshots or screen recordings if applicable
  5. Steps to reproduce the issue
  6. Which browser and device you're using