Get help

Support

Need help with a Nodus Works theme? Choose your theme docs or submit a support request — we reply within two business days.

C

Claro docs

Everything you need to set up, customize, and get the most out of your Claro Shopify theme.

Open Claro docs
F

Feder docs

Everything you need to set up, customize, and get the most out of your Feder Shopify theme.

Open Feder docs

Contact us

Have a question or need technical assistance? Submit a support request and we'll get back to you within two business days.

Open contact form

Shopify resources

Learn more about managing your Shopify store from Shopify's official documentation.

Shopify Help Center

What's included with your theme

When you purchase a Nodus Works theme from the Shopify Theme Store, you receive:

  • Unlimited updates — all future theme updates at no extra cost
  • Full documentation — guides for setup, settings, and sections
  • Email support — help with theme-related questions and issues
  • Shopify Theme Store quality — reviewed and approved by Shopify

What's not covered

Theme support does not include:

  • Custom code modifications or development work
  • Third-party app configuration or troubleshooting
  • General Shopify admin or store management questions
  • Design or branding services

For custom development work, contact hello@nodusworks.com for a quote.

Before contacting support

To help us assist you faster, please include:

  1. Your store URL (e.g., yourstore.myshopify.com)
  2. Theme name (Claro or Feder)
  3. A description of the issue or question
  4. Screenshots or screen recordings if applicable
  5. Steps to reproduce the issue
  6. Which browser and device you're using